- Shadow EOW sessions
- Fully secure and integrated into EOW environment
- Directly from the admin console
- Users don’t need to install additional software
- Allow users to control permissions given to remote party
Provide assistance to EOW users directly from the admin console interface, securely and without the need for users to install additional software.
One of the challenges of remote work is determining how best to support your users, not only with technical issues, but also with on-the-job training or work evaluation. To meet these requirements, many businesses rely on installing desktop sharing software on their employees’ workstations. However, there is an overhead in deploying and maintaining this software, as well as additional licensing costs, and it introduces security concerns by adding another attack vector to employees’ workstations.
For these reasons, EO.workspace includes an integrated Session Shadowing feature that works right out of the box and does not require users to install any additional software. Furthermore, this solution is secured by ensuring that it is completely restricted to the EO.workspace environment, which means that only EOW administrative users with the appropriate permissions can access it, as well as avoiding privacy concerns by ensuring that only the user’s EOW session is shadowed. This feature also gives the user control by always giving them the final say on whether or not to share the session and how much control to give to the remote party.