CHBV Optimizes Workstation Costs

About Centro Hospitalar do Baixo Vouga

Comprising three hospitals and approaching a decade since its creation, CHBV aims to position itself as the leading healthcare provider in the Aveiro region and the best place to work in the healthcare sector. Its physical area of influence covers almost the entire Baixo Vouga region, encompassing more than 350,000 inhabitants.

In 2023, they estimate performing more than 240,000 consultations, achieving a total of 104.9M euros in revenue and having about 2016 permanent employees. With the aim of promoting the balance between professional, personal, and family life of their employees, and aligned with the Sustainable Development Goals (SDGs), CHBV implemented in 2022 the project Conciliar+.

Challenge

CHBV has about 2000 professionals with 24/7 access needs to a vast ecosystem of Information Technologies (IT). In this ecosystem, there are more than 1200 workstations with high security, reliability, and performance requirements. Despite the continued efforts to optimize the acquisition costs of these devices, a set of analytics around helpdesk time spent, repair logistics, and even amount of electrical energy consumed, pointed to a different reality: acquisition was only 30% of the total ownership cost of these devices.

Thus, for effective cost optimization, the focus should extend beyond hardware and software acquisition to encompass the entire life cycle, including operation, maintenance, support, and repair. It was in this context that CHBV challenged the market to present a solution with effective cost reduction throughout the workstation’s life cycle, while maintaining or ideally improving security, reliability, and performance.

Solution

CHBV advanced with an Application and Workstation Virtualization Platform, based on Enterprise Open Workspace’s (EOW) product. The healthcare application ecosystem was virtualized in EOW, with Application Streaming technology, which allowed its consolidation and optimization, as well as independent access by the professional’s equipment and location. In the project’s second phase, many workstations were replaced with ‘Plug, Forget, and Disposable Clients‘, specifically the Raspberry Pi.

Additionally, to ensure maximum security and privacy in accessing applications, CHBV took advantage of EOW’s Advanced Authentication mechanisms. These, together with an Untrusted End Devices paradigm, ensure that potential workstation security challenges do not have the ability to compromise important applications and information.

Key Metrics

90

Reduction in workstation acquisition costs

80

Reduction in the energy consumption

70

Reduction in the support costs

50

Increase in application performance

Benefits

Compared with traditional equipment (hardware and software), the use of devices such as the Raspberry Pi (RPi) enabled a 90% reduction in acquisition costs.
RPi-based workstation, with costs and energy consumption approximately 80% to 90% lower than the previous equipment.
RPi reduced and simplified the workstation’s hardware and OS, which improved security, reliability, and performance in accessing CHBV’s application ecosystem through EOW.
Over 70% decrease in application maintenance and support costs. With no healthcare applications installed locally, it was possible to reduce — and, in many cases, even eliminate — several types of tasks, incidents, and issues, particularly those that required on-site visits for hardware and software updates or repairs.
Over 50% increase in application performance and consequently professional productivity, thanks to the ability to execute applications with the computational capacity and proximity of CHBV’s data centers.
With EOW, all business applications are now in a uniform and centralized computational environment, drastically reducing management costs and operationalizing anti-virus, anti-malware, and disaster recovery strategies.
Centralized management of user access and permissions, while simultaneously maintaining control and security.

“
“With this approach, the reduction in the life cycle cost of the workstation is very significant, both in terms of acquisition, over 90%, and operation, around 70%. We are currently replacing 20% of the park, but given the benefits, we intend to streamline the conversion strategy. ”
Rafael AlmeidaIS Director at CHBV

“
“When people arrive here they are already fragile, if by chance there is a problem with the information systems it is very complicated for us to tell a patient that he has to leave because the computer system is not working. The better the service we provide to health professionals, the better the service they can provide to the patients we serve. ”
Rafael AlmeidaIS Director at CHBV

“
“With this approach, the reduction in the life cycle cost of the workstation is very significant, both in terms of acquisition, over 90%, and operation, around 70%. We are currently replacing 20% of the park, but given the benefits, we intend to streamline the conversion strategy. ”
Rafael AlmeidaIS Director at CHBV

“
“For the Centro Hospitalar do Baixo Vouga, it was also a good solution because we found a disruptive way to tackle the problem of having to acquire new machines.”
Marina PintoAccount Manager at Timestamp

“
“When people arrive here they are already fragile, if by chance there is a problem with the information systems it is very complicated for us to tell a patient that he has to leave because the computer system is not working. The better the service we provide to health professionals, the better the service they can provide to the patients we serve. ”
Rafael AlmeidaIS Director at CHBV

“
“Timestamp not only focused on reducing the cost of the workstation but also on making it possible for employees to work from anywhere.”
Marina PintoAccount Manager at Timestamp

3.5M

€

millions

78,4%

Reduction in life cycle costs

Estimated savings in 3 years per 1000 workstations

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CHBV Optimizes Workstation Costs