Agile Support

Create support requests directly from the Administration Console, with all relevant log information automatically retrieved and added to the request.

Whenever technical issues arise in an EO.workspace infrastructure, one of the first steps is collecting as much information as possible from the logs and other data that comes from the Administration Console. After that, this technical information must be forwarded to the support teams, who will examine it and determine what is relevant to troubleshooting the current technical issue. Agile Support streamlines and automates this process, speeding up technical issue reporting and resolution.

Agile Support adds a new Support section in the Administration Console, from which admins can provide basic information on any past or present technical issue. EO.workspace then uses this information to automatically collect all relevant data from various logs and audit sources and aggregate everything into one of three formats for maximum compatibility with support and ticketing systems: CSV, HTML and XML. Finally, the admin user can opt to download all this information in a single archive or email it directly from the Administration Console.